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Refund & Cancellation Policies

1. In an unlikely event of any merchandise you have ordered from us is damaged or defective upon delivery, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund. Please note we shall not entertain any request after 7 days from delivery of the product. Any returns through courier must be accompanied by the original invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. We shall process the refund, subject to receipt of the merchandise at our location in unused condition and in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.

2. In case you return any item which is delivered to you in damaged/defective condition, there will be no additional shipping charges.

3. We have friendly return and order cancellation policy whereby we refund for products which are damaged, broken, have manufacturing defects, wrong size or does not match with photo/description as given on KJPL.COM within 2 days.

4. Refund procedure is customer/buyer has to get back to KJPL.COM customer care through phone/email within 24 hours of receipt of damaged goods or goods not meeting description. KJPL.COM will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case she is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.

5. Refunds of payments charged to the Cardholder’s debit /credit card will only be credited back to the Cardholder’s debit / credit card account within 3 working days, which was used to pay for the original order . Please note that we shall not be responsible for any delays in credit to the Cardholder’s debit / credit card account as that is managed by the Cardholder’s issuing bank.

There may be certain orders that we might be unable to accept due to certain reasons. We reserve the right to refuse or cancel any order at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracy or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

If your order is cancelled after your credit / debit card has been charged, the payment will be transferred back into your bank account within 3 - 5 working days.